This Privacy Policy describes how ZikAir eSIM collects, uses, and shares information when you use our mobile application ZikAir eSIM on iOS devices.

1. Information We Collect

A. Information You Provide to Us

• Account Information: When you create an account, we may collect your name, email address, and other information provided during registration.
• User-Generated Content: Any data, text, photos, or media you submit or share through the App.
• Transaction Details: We collect details of transactions processed via PayPal or Stripe (amount, time, date). Payment credentials are handled directly by these providers, not us.
• Communications: If you contact us, we may collect your name, email address, phone number, and the contents of your message.

B. Information Collected Automatically

• Device Information: Including device model, iOS version, unique device identifiers (e.g., IDFV), and mobile network details.
• Usage Data: Features used, content viewed, app interaction timestamps.
• Network Information: IP address, connection type, and general location data (non-precise).

C. Information from Third Parties

• Payment Gateways: Transaction data shared by PayPal or Stripe.
• Analytics Tools: We may use tools like Firebase or Apple Analytics to gather anonymized usage data.

2. How We Use Your Information

We use your data to:

• Provide and improve app functionality
• Process payments
• Send notifications and respond to support inquiries
• Customize your experience
• Analyze usage and performance
• Comply with legal obligations
• Protect against fraud or abuse
• Send you marketing communications (only with consent)

3. Sharing Your Information

We do not sell your personal data. We may share your information:

• With service providers (e.g., payment processors, analytics providers)
• During a business transfer (e.g., merger or acquisition)
• When required by law or legal request
• To protect rights, safety, and security
• With your consent

4. iOS Permissions & Data Use

The App may request access to the following iOS features to support core functionality:

• Camera Access
  This app may need camera access to scan or capture images for user features.

• Photo Library Access (Read)
  This app needs access to your photo library to select photos.

• Photo Library Access (Write)
  This app needs permission to save images and PDFs to your photo library.

• Network Access
  Required to connect to the internet for services like data syncing, payments, and content delivery.

5. App Tracking Transparency

If our app uses Apple’s advertising identifier (IDFA), you will be prompted for permission under AppTrackingTransparency (ATT) framework. You can manage tracking preferences in your device settings.

If you decline, we will not track your activity across apps or websites for advertising purposes.

6. Data Security

We implement reasonable security measures such as encryption and secure access controls to protect your data. However, no system is completely secure, and we cannot guarantee absolute protection.

7. Data Retention

We retain personal information only as long as necessary to provide our services and meet legal requirements. 

8. Children’s Privacy

Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe your child has provided us data, please contact us to have it removed.

9. Changes to This Policy

We may update this Privacy Policy. If changes are material, we will notify you through the App or via email. Continued use of the App after updates constitutes your acceptance.

10. Contact Us

If you have any questions or concerns, please contact us:

📧 Email: support@zikair.com